Shipping policy

SHIPPING POLICY

At Denny’s Dubai, we deliver our imported Dubai Kunafa Chocolate across India. Our shipping process is designed to support fresh dispatch and protect our chocolate during transit.

1. Shipping Coverage

We currently offer delivery across India, with pan-India service covering 150+ cities.

Service availability may vary depending on PIN code, courier coverage, weather conditions, and other operational circumstances.

Customers are responsible for providing a complete and accurate delivery address at checkout, including:

Recipient name
Phone number
PIN code
Complete address
Landmark or other relevant delivery details

2. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your order.

Any shipping promotion or offer displayed at checkout will apply only to the specific order and conditions stated at the time of purchase.

3. Order Processing & Dispatch

Orders are dispatched from our India fulfillment hub.

Fresh stock is dispatched regularly, and orders are generally processed for dispatch after successful order confirmation and payment authorization.

Orders containing products that are temporarily unavailable may be held until the relevant stock becomes available. In such cases, we may contact you regarding the available options.

4. Delivery Timeline

Delivery times may vary depending on:

Destination PIN code
Courier network
Weather conditions
Public holidays
Transport conditions
Other circumstances beyond our direct control

Where available, the estimated delivery timeline will be displayed during checkout or provided in your order confirmation.

Delivery estimates are indicative and do not constitute a guaranteed delivery date unless expressly stated in your order confirmation.

5. Protective Packaging & Temperature Sensitivity

Our chocolate is temperature-sensitive. We use protective packaging designed to help maintain product quality during transit.

Customers are advised to move their order to an appropriate storage location promptly after delivery and follow the storage instructions provided with the product or its packaging.

During periods of unusually high temperatures, we may temporarily delay, restrict, or modify deliveries to help protect product quality.

6. Air Freight & Import Journey

Our chocolates are sourced from partner chocolate makers in Dubai, UAE, air-freighted to India, and subsequently dispatched from our India fulfillment hub.

International transportation, customs, import handling, airline schedules, or related operational conditions may occasionally affect stock availability or dispatch timelines.

7. Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible.

Once an order has been dispatched or handed over to the courier, an address change may no longer be possible.

Denny’s Dubai is not responsible for delays, failed deliveries, returns, or additional charges resulting from an incorrect or incomplete address provided by the customer.

8. Delivery Attempts & Undelivered Orders

Our courier partners may make delivery attempts according to their standard operating procedures.

An order may be returned to our fulfillment hub if:

The recipient is unavailable
The delivery address is incorrect or incomplete
The recipient refuses delivery
The courier is unable to complete delivery for other reasons

If an order is returned, additional shipping arrangements or charges may apply before a replacement shipment is sent.

If your shipment is returned to our fulfillment hub, please contact us promptly so we can determine the appropriate next steps.

9. Damaged, Melted, Tampered or Incorrect Deliveries

If your order arrives:

Visibly damaged
Leaking
Severely melted
Tampered with
With the wrong product

please contact us promptly after delivery.

Please retain the product, packaging, shipping label, and any affected items until the issue has been reviewed.

We may request photographs, videos, or other information necessary to assess the shipment.

Any resolution will be handled in accordance with our applicable Returns & Refunds Policy.

10. Shipping Limitations

We currently ship within India only.

Delivery may not be available to certain remote, restricted, or non-serviceable PIN codes.

We may temporarily pause or restrict deliveries to particular regions when weather conditions, transportation disruptions, public holidays, or other circumstances could materially affect product quality or safe delivery.