FREQUENTLY ASKED QUESTIONS

EVERYTHING YOU
WANT TO KNOW.

From your first order to your first bite, find answers to the questions we hear most often.

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Ordering & products

Frequently asked questions

What products are currently available?

Denny’s currently offers Dubai Kunafa Chocolate in Pistachio, Nutella and Oreo flavours.

Are your chocolates made in Dubai?

Yes. Denny’s Dubai Kunafa Chocolate is made in Dubai.

What makes Dubai Kunafa Chocolate different?

The experience brings rich chocolate together with crispy kunafa for a distinctive combination of textures and flavours.

How do I place an order?

Browse the collection, choose your product and complete checkout through the Denny’s website.

Choose your format

How does build your own work?

Mini Bites

How do Mini Bites work?

Customers can choose a box size of 3, 10 or 16 Mini Bites and create their combination using the available flavours.

What flavours can I choose from?

The currently available flavours are Pistachio, Nutella and Oreo.

Can I mix flavours in one Mini Bites box?

Yes. Customers can combine the available flavours within the selected box size.

What Mini Bites box sizes are available?

3 pieces, 10 pieces and 16 pieces.

Chocolate Bars

How do chocolate bar packs work?

Choose a pack of 1, 2 or 3 bars and select the flavour combination you want.

Can I mix flavours in a chocolate bar pack?

Yes. Available flavours can be mixed within the selected pack size.

WHERE DO YOU DELIVER?

We currently deliver across India, with coverage in 150+ cities. Delivery availability may vary depending on your PIN code and courier serviceability.

WHEN WILL MY ORDER ARRIVE?

Orders are generally processed for dispatch after successful order confirmation and payment authorization. Delivery timelines vary depending on your location, courier network, weather and other operational factors. Your estimated delivery timeline, where available, will be shown at checkout or in your order confirmation.

HOW MUCH DOES SHIPPING COST?

Any applicable shipping charges will be clearly displayed at checkout before you complete your order. Shipping promotions, if available, will apply according to the terms shown at checkout.

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, tracking details will be shared through the contact information provided with your order, where tracking is available. You can use the tracking information to follow your shipment's journey to your doorstep.

WHAT IF MY ORDER ARRIVES DAMAGED?

If your order arrives visibly damaged, leaking, severely melted, tampered with, or contains the wrong product, please contact us promptly after delivery. Please keep the product, packaging and shipping label, and send us unboxing video and photographs or any other information requested so we can review the issue and determine the appropriate resolution.

WHAT SHOULD I DO IF MY ORDER IS DELAYED?

Delivery timelines can be affected by the destination PIN code, courier networks, weather, public holidays and other circumstances beyond our control. If your order appears to be delayed, please check your tracking information first. If you need further assistance, contact our support team with your order number and we'll help you with the next steps.

Payments & support

Need a little more help?

What payment methods do you accept?

We accept payments through Razorpay, including UPI, credit cards, debit cards, net banking and other payment methods available at checkout.

Is online payment secure?

Yes. Payments are processed through our secure payment gateway. Your payment details are handled by the payment service provider during the transaction rather than being directly processed by our website.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.

We can only make changes or cancellations before the order has been processed or dispatched. Once an order has been dispatched or handed to the courier, changes or cancellations may no longer be possible. "you should contact us within 4 hours order being placed"

How can I contact customer support?

For questions about your order, delivery, products or anything else, you can reach our customer support team through the contact details provided on our Contact Us page.

Please include your order number when contacting us about an existing order so we can assist you faster.

How can I contact you about a collaboration?

We'd love to hear from you.

For brand collaborations, creator partnerships or other collaboration opportunities, please reach out to us through our Contact Us page with a brief introduction and details about your proposal.

How can I contact you about corporate gifting?

For corporate, event or bulk gifting enquiries, please contact us through our Corporate & Event Gifting enquiry form.

Please include details such as the approximate quantity, occasion, preferred delivery date and any customisation requirements, and our team will get back to you.

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