Refund policy

RETURN & REFUND POLICY

Last updated: 15/09/2026

At Denny’s Dubai Kunafa Chocolate, we take great care in preparing, packing and delivering every order. As our chocolates are food products, we maintain a limited return and refund policy to protect product quality and food safety.

1. Returns

Due to the nature of our products, we do not accept returns or exchanges for chocolates that have been delivered in good condition.

We cannot accept returns for:

Change of mind
Incorrect flavour selection
Incorrect quantity or format selected by the customer
Products that have been opened or partially consumed
Improper storage after delivery
Delays caused by the customer being unavailable to receive the order

Please carefully review your order before completing your purchase.

2. Damaged, Incorrect or Missing Items

If your order arrives:

Damaged
Melted to the point that the product is unusable
Incorrect
Missing an item

please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number
Unboxing video when opening your order.
Clear photographs of the package and product
A photograph of the shipping label
A brief description of the issue

Our team will review the situation and, where appropriate, offer a replacement, store credit or refund.

3. Refunds

If your refund is approved, the refund will be processed to the original payment method used for the order.

The time taken for the amount to reflect in your account may vary depending on your bank, payment provider or card issuer.

4. Order Cancellation

Orders can only be cancelled if they have not yet been processed or dispatched.

Once an order has been prepared or shipped, cancellation may no longer be possible.

To request a cancellation, contact us as soon as possible at:

hello@dennyschocolates.in

5. Incorrect Address

Customers are responsible for providing an accurate and complete delivery address.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery.